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KNOWLEDGE & CLARITY

Frequently Asked Questions

Honest, straightforward answers to help you understand what to expect from a KOIKONA conversation.

CATEGORY 01

Understanding the Service

What is KOIKONA?

KOIKONA is a private listening and conversational support service. We offer calm, dedicated, one-to-one spaces for people to express what is on their mind, reflect, or simply feel heard without judgment, unsolicited advice, or clinical evaluations. Our conversations are available online through secure, private digital links, accessible across India, Dubai, and beyond.

Is a listening service the same as therapy or counselling?

No. KOIKONA is not therapy, psychiatric treatment, or clinical counseling. Our hosts are empathetic listeners, not healthcare providers. We do not diagnose disorders, offer clinical counseling, or prescribe medical treatments. We hold space for everyday reflection and human presence.

Who is KOIKONA for?

KOIKONA is for adults who value privacy and thoughtful conversation: professionals managing work stress, individuals navigating personal transitions, people feeling isolated, or anyone carrying thoughts they find difficult to share with friends or family.

CATEGORY 02

How Conversations Work

What happens if I don't know what to say?

There is zero pressure to perform, speak constantly, or sound articulate. Pauses and quiet reflection are completely natural and welcomed. Your host is skilled at holding calm space, and you can let your thoughts emerge whenever you are ready.

Are conversations conducted online?

Yes. All KOIKONA conversations take place online from the comfort and privacy of your own space, anywhere in the world.

Will the host give me advice or tell me what to do?

No. Our hosts practice active, non-directive listening. We do not lecture, give unsolicited advice, or try to 'fix' your feelings. We hold space so you can hear your own thoughts clearly and arrive at your own clarity.

CATEGORY 03

Privacy, Fees & Booking

How is my privacy protected?

Discretion is our foundational principle. What you share in your conversation remains strictly confidential between you and your host. We never record conversations, and we never sell personal data. Read our complete Privacy Policy for legal details.

What are the fees for conversations?

Pricing is transparent and based on conversation duration and destination:

  • A Little Kona (30m): ₹5,000 in India / AED 1,000 in Dubai / $60 Beyond
  • Just Be (45m): ₹7,500 in India / AED 1,500 in Dubai / $90 Beyond
  • Deep Kona (60m): ₹12,500 in India / AED 2,500 in Dubai / $150 Beyond
  • The Private Kona (90m): ₹25,000 in India / AED 5,000 in Dubai / $300 Beyond
What is the cancellation policy?

If you need to reschedule, notify us at hello@koikona.in as early as possible. If we cannot confirm an appointment that works for you, or if we need to cancel, your payment is refunded in full. Review our complete Cancellation Policy.

STILL HAVE QUESTIONS?

We are here to listen.

If you have a special circumstance, scheduling request, or confidential inquiry, our concierge team welcomes your message.

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